Shipping Policy

Shipping Policy

Last updated: August 28, 2026

Driven Fastener Works is an independent multi-brand specialist retailer of drilling, fastening, and assembly tools. This policy explains how orders are shipped, what shipping costs, and how we support you from checkout through delivery. Day-to-day retail operations, including fulfillment coordination and delivery follow-up, are managed by our operating company, Rivet & Ratchet Trade Company LLC, a limited liability company registered in Ohio, located at 1420 Rivet Avenue, Suite 7, Dayton, OH 45402, United States. The storefront name Driven Fastener Works is the retail trade identity of that company.

Shipping Charges and Free Shipping Threshold

• Free shipping on all orders over $45.00.
• Standard shipping: $8.00 for orders at or below the free shipping threshold.

Shipping charges are calculated in USD and shown clearly at checkout before you complete your order. Applying code SAVE15 at checkout gives 15% off eligible items; coupon eligibility follows checkout rules and does not alter the shipping threshold or fee.

Order Confirmation and Address Accuracy

Once your order is placed, you receive an order confirmation containing your order number and the details you entered at checkout. Please review your delivery address carefully before submitting your order. Orders are prepared and dispatched to the address entered at checkout, so an accurate address helps us deliver on time. If you notice an error, contact us as soon as possible and we will do our best to update the order before dispatch.

Processing, Dispatch, Tracking, and Split Shipments

Orders are processed by our operations team, which coordinates carriers and manages delivery follow-up. When your order ships, you receive tracking information so you can follow the shipment to your door. If your order includes items stocked or packed separately, it may arrive in multiple shipments; each shipment is tracked individually at no extra shipping cost to you beyond the standard fee or free-shipping threshold already applied.

Carrier scan events, delivery exceptions, and status updates are monitored so that stalled shipments can be identified and investigated promptly.

Delays, Failed Delivery, and Carrier Events

While we work to ensure smooth delivery, occasional carrier delays, weather disruptions, or failed delivery attempts can occur. If a carrier cannot complete delivery, it will typically attempt redelivery or hold the package for pickup according to its own procedures. If your tracking shows a delay or exception, our shipping support team can confirm the dispatch record and carrier scan history and open a carrier inquiry on your behalf.

Missing or Damaged Packages

If your package is lost or arrives damaged, contact us with the details below. Our shipping support team will:

• Confirm the dispatch record and carrier scan history;
• Open a carrier inquiry for stalled or damaged shipments;
• Reship or refund per the outcome and confirm the resolution to you in writing.

Getting Shipping Help

Primary Support

For general questions, order status lookups, and account questions, email support@drivenfastener.shop. Include your order number or the email used at checkout, along with a clear one-line summary of your question or issue. We confirm receipt with a ticket reference on the next business day, resolve general matters directly or forward them to the matching specialist with full context, and reply to tell you who now owns your case. First response time is within one business day during the shared service window. Unresolved general matters after two exchanges are escalated to the operations supervisor via the after-sales department lead.

Dedicated Shipping Support

For anything related to dispatch, tracking, delivery exceptions, delays, or lost or damaged shipments, email shipping@drivenfastener.shop. Please include:

• Your order number;
• The tracking status as shown to you;
• The delivery address as entered at checkout.

First response time is within one business day. Carrier claims unresolved after ten business days are escalated to the operations supervisor.

Service Hours

Our shared service window is Monday through Friday, 9:00 AM to 5:00 PM Eastern (America/New_York). Messages received outside this window enter the queue in arrival order and are answered the next business morning; our auto-reply confirms the time the reply window opens.

Related Policies

Delivery follow-up does not affect your other rights. Returns are accepted within 30 days of delivery under our returns policy. Warranty coverage follows the manufacturer terms included with each product. We accept credit cards and PayPal. If you have any questions about this shipping policy, contact us at support@drivenfastener.shop.