Privacy Policy

Privacy Policy

Last updated: August 28, 2026

This Privacy Policy explains how Driven Fastener Works ("Driven Fastener Works," "we," "us," or "our") collects, uses, and protects information when you shop at drivenfastener.shop. Driven Fastener Works is an independent multi-brand specialist retailer offering a curated selection of Tekton, GearWrench, and Crescent drilling, fastening, and assembly tools.

Who We Are and How We Handle Your Data

The storefront operates as Driven Fastener Works. The retail operation behind this storefront is managed by Rivet & Ratchet Trade Company LLC, a limited liability company registered in Ohio. The storefront name is Rivet & Ratchet Trade Company LLC's retail trade identity, not a separate business.

Rivet & Ratchet Trade Company LLC is responsible for the day-to-day handling of customer information, including:

• Processing orders, coordinating carriers, and managing delivery follow-up
• Administering the published returns, warranty-forwarding, and payment procedures
• Staffing the specialist service departments and the shared support inbox
• Maintaining accurate product listings, pricing records, and promotional terms

Our registered postal address is 1420 Rivet Avenue, Suite 7, Dayton, OH 45402, United States. We are an independent retailer; we are not affiliated with, sponsored by, or endorsed by Tekton, GearWrench, or Crescent, and this site is not an official brand website of any manufacturer we stock.

Information You Provide to Us

We collect information you provide directly when you place an order, contact support, or otherwise interact with drivenfastener.shop. This may include:

• Contact information, such as your name, email address, and shipping address
• Order information, such as the items you purchase, order totals, and promotional codes used (for example, SAVE15)
• Payment details, handled through our payment providers as described below
• Support communications, including the content of emails you send to us

Information Collected Automatically

When you visit drivenfastener.shop, we may automatically collect limited technical information, such as your IP address, browser type, pages viewed, and the referring website. This information helps us operate the store, understand how customers browse our assortment, and maintain site security.

Transaction and Support Records

We keep records of purchases, shipments, returns within our 30-day return window, warranty-forwarding requests, and support correspondence. These records allow us to fulfill orders accurately, honor our published 30-day return policy, coordinate manufacturer warranty coverage, and provide consistent follow-up across our service departments.

How We Use Information

We use the information we collect to:

• Process and fulfill orders, including shipping and delivery follow-up
• Handle returns submitted within 30 days of delivery and forward warranty matters under manufacturer terms
• Answer product questions and provide support before and after the order
• Process payments and prevent fraud
• Improve our product listings, pricing accuracy, and promotional terms
• Comply with legal obligations and enforce our terms of sale

Service Providers and Payment Processing

We share information with trusted service providers who perform functions on our behalf, such as shipping carriers and email delivery services. These providers may only use your information to perform services for us.

We accept credit cards and PayPal. Payments are processed by our payment providers, and your full payment card details are handled by those providers under their own security programs. We do not receive or store complete credit card numbers on our systems.

Cookies and Similar Technologies

Driven Fastener.shop uses cookies and similar technologies to keep the shopping cart working, remember your preferences, and understand site usage. You can control cookies through your browser settings; disabling certain cookies may affect checkout functionality.

Data Security

We use reasonable administrative and technical safeguards to protect customer information, including limiting access to order and support records to staff who need them to perform their duties. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information only as long as needed for the purposes described in this policy, including order fulfillment, the 30-day return period, warranty-forwarding coordination, accounting and tax requirements, and resolution of disputes. When information is no longer needed, we delete or de-identify it.

Your Choices and Privacy Requests

You may request access to, correction of, or deletion of the personal information we hold about you, and you may ask questions about how your data is used or about consent you have given. To make a request, contact us using the details below. Before acting on a data request, we verify the requester's identity, log the request with a compliance reference number, and send a written confirmation with dates once the action is complete.

Children's Privacy

Driven Fastener.shop is not directed to children, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows when the current version took effect. Continued use of drivenfastener.shop after an update means you accept the revised policy.

Contacting Us: Legal and Privacy Matters

Customer support is available by email at support@drivenfastener.shop, our first point of contact for any question, Monday through Friday, 9:00 AM to 5:00 PM Eastern (America/New_York). Messages received outside these hours are answered the next business morning in arrival order, and general matters receive a first response within one business day during the service window.

For privacy questions, data access and deletion requests, consent inquiries, intellectual-property communications, and questions about terms of sale interpretation, contact our dedicated legal and privacy department at legal@drivenfastener.shop. This department responds within three business days. When writing, please include:

• The email address or account the request concerns
• A description of the data or content in question
• Proof of authority for third-party requests

Complex legal and privacy matters are escalated to Rivet & Ratchet Trade Company LLC's registered agent for review.